Frequently Asked Questions

Our standard plan includes a free welcome bonus of 20 credits, which should be sufficient to solve several static analysis projects each with tens of thousands of nodes. You may purchase additional credits at a low cost determined by your plan.

A credit (CR) is the unit/token we use for charging for operations that run on the cloud. Meshing and solving will cost you a certain number of credits, which is determined by a number of different metrics. We don't use "core hour" units, since we believe that this incentivizes low efficiency.

Your balance of credits is displayed on your account's balance page.

Credits can be purchased through your account's balance page.

The cost for meshing is determined from your desired number of elements and the selected meshing algorithm.

The cost for solving is determined from the number of nodes in the mesh.

You can submit an enquiry through our contact page.

Our Professional and Teams plans offer private cloud storage. You may still save projects on the cloud with our standard plan, however they must be public and visible to everyone.

Your credits will be completely refunded. We try to automatically detect any failures. Please contact us for a refund if you believe that the simulation failed and was not detected as such.

You will be refunded an amount determined by how long the simulation was running.